Deliver customer support services and manage orders to guarantee timely and efficient service delivery via multiple channels such as email, calls, and live chat;
Collaborate with the sales team to process customer orders in accordance with the company's procedures;
Closely observe and analyze customer feedback, data, and performance metrics to discern trends and insights for enhancing services;
Report weekly, monthly, quarterly reviews with the line managers;
Promptly inform the line manager of any issues affecting assigned tasks or customer complaints;
Identify the root cause of the complaint and suggest appropriate corrective or preventive actions;
Engage in ad-hoc tasks as assigned by the line manager.
REQUIREMENTS:
Excellent command of spoken and written English, Preferable TOEIC 800 or IELTS 6.5;
Have a working experience in the role of Customer Support or similar role is an advantage;
Good at using Microsoft Offices and familiar with CMR systems;
Have a growth mindset and a proactive approach to taking initiative;
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
